Returns Policy

If you need to return an item to us, please view our return terms and conditions as below:

All Saint Skin will happily exchange or refund any product that proves defective or detrimental to your skin.
Items are returnable at your own cost to: All Saint Clinic – 13a Buller St North Parramatta NSW 2150

All Saint Skin will not refund the delivery fee on returned items unless they are considered faulty, incorrect or damaged.

 

Can I return something I've purchased?

We are happy to offer a store credit, exchange, or refund on an item you've purchased from us and meets the below conditions - simply contact us within 7 days of your order date.

Please note, we will not accept returns on items for change of mind reasons. If your product is faulty, please fill out our returns form.

 

Faulty Item

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.

 

Allergy Return

In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back with us.

 

Incorrect Item/Damaged on Arrival

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Please don't dispose of the item until we've had a chance to chat with you!

 

Return Steps

Step 1: Contact us. To request a return, please fill out the returns form and submit.

Step 2: Upon receipt of the returns form, our customer support team members will contact you via email and provide a return shipping label to ship your item back to us.

Step 3: Pack your item carefully and/or reuse the packaging supplied. Following the instructions, print your label and tape it to the front of your package. Drop the parcel off at Australia Post.

Step 4: Upon arrival of your return, we will process your exchange, refund or store credit within 5 business days.

Step 5: We will be in contact as soon as your return is completed.