Frequently Asked Questions
How long will my order take to arrive?
Total Delivery Time
Australia Post Express eParcel, Go People
1- 3 business days.
What if my order hasn't arrived in the estimated time?
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
Our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.
If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mailroom or reception for your parcel.
If your parcel is being delivered to a home address, this service requires signature on delivery unless client has nominated package to be placed in a safe place and at own risk.
Please check your confirmation email to confirm your delivery address was correct.
Who will deliver my parcel?
How to track your parcel with Australia Post?
- You'll find your tracking number in your shipment confirmation email
- You can click on the tracking number which will take you through to Australia Post's tracking portal or you can enter the number here: http://auspost.com.au/track/track.html
For parcel enquiries you can contact Australia Post directly on 137 678
If you have been through these processes and still cannot locate your parcel, please email us at email@example.com
What happens if an item I ordered was out of stock?
If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.
This will be reflected in your confirmation email, as your dispatch date will be delayed.
If you would like an update on when a product will come back into stock, please email us at firstname.lastname@example.org